Iluka maintains a Stakeholder Relations Policy that is aligned with the Iluka Game Plan, and a Social Performance Standard and Procedure that specifies stakeholder engagement requirements for all sites, projects and functions.
All sites and projects are required to maintain a Stakeholder Engagement Plan. These plans identify those individuals and organisations that may have an interest in, or be potentially impacted by the company’s operations. Specific groups, including vulnerable people, groups with collective or individual rights and any groups that may be disproportionally impacted are also identified, and engagement activities planned accordingly.
All Iluka sites and projects maintain a local grievance management mechanism, developed in accordance with Iluka’s Stakeholder Complaint Reporting and Resolution Procedure. Complaints are recorded, investigated and responded to, and those of a medium to high-level risk classification are reported through to the executive and Board as part of the monthly sustainability report.
If you would like to provide feedback or register a grievance, please contact firstname.lastname@example.org